Terms and Conditions
14 day money back guarantee
In the event that you are not happy with your purchase a full refund will be given provided the item is returned within 14 working days and in perfect condition in the original packaging. Regrettably, the cost of return postage cannot be refunded and the customer must pay the return postal charges. Refunds will be made upon receipt of the item. Please note custom made, personalised items can not be refunded. In the event of any item being damaged in transit please contact me immediately with photographic evidence of the damage so I can follow this up with the delivery company.
Artwork will be dispatched within 5 working days of receiving payment and will be securely packaged and sent recorded delivery. Smaller items will be dispatched within 1 – 2 days but are generally not posted on a Friday or Saturday. This is to limit the risk of damage if they were held up in a delivery depot over a weekend period.
Free UK delivery is available for all orders bought online. Return postage is payable by the customer.
PLEASE NOTE DURING COVID-19 DELIVERY MAY TAKE LONGER THAN NORMAL.
For international postage prices please enquire and I will check postal charges for you. Any international customs/import charges/taxes are payable by the customer.
How to buy.
If you need to get in touch with me for any reason complete my contact form or telephone 07815 930633. Please read more information on how to buy art online.
Payment for paintings can be made through my on line store via Paypal Please note you do not need a Paypal account to do this and you can pay by debit/credit card or paypal balance if you have one.
Bank transfer is acceptable please message me if you wish to do so.
If visiting my studio in Marske by the Sea where you are welcome to view and purchase my art in person. Cash on collection will be acceptable.
Cheques are acceptable. (Please note artwork will not be released until the cheque has cleared.
How to buy my pebble pictures – There are a few ready made pebble pictures in my online store which can be sent out immediately.
Alternatively if you want one custom making then please contact me with your idea/description of what you would like.
You may find it easiest to contact me through my Facebook messenger on my “Pebble Art from the Heart” page.
I will then clarify any finer details with you to ensure I capture exactly what you want. A draft photo of how your picture would look will be emailed to you. When you are happy with the draft I’ll send you a Paypal invoice.
Once payment is received I will put your picture together and send it by Royal Mail, 1st class, signed for service.
Commissions for paintings
If you have your own ideas for a painting but you can’t quite find what you are looking for please contact me to discuss your requirements, interior decor ideas & time scales. Once a price for the commission has been agreed a non refundable deposit of 50% will be required.
Care of your artwork
Please keep all artwork out of direct sunlight. Sunlight will damage a painting and accelerate yellowing. I would advise you not to have any painting I produce framed behind glass that has been produced in oil or acrylic. They will have been protected with varnish, and they do not need glass. Any item I make with Resin may eventually turn yellow if you have it in direct sunlight. Please treat it carefully and not leave it in direct light.
Special care must be taken with any of my Resin work. Do not use cleaning products, just use a soft, non abrasive cloth otherwise it may scratch.
The colours on monitors vary from one device to another but I aim to get the photographs as close to the real thing as possible. Please read through the item descriptions regarding the colour of the item you are ordering. Please contact me with any questions
Your personal information
FREE UK DELIVERY (orders over £150)
14 DAY MONEY BACK GUARANTEE